READ INFORMATION PRIOR TO BOOKING Welcome to the SPA BOTANICA CONCORD/CHARLOTTE NORTH CAROLINA online booking! We do not allow Couples Services/Packages/Groups to book online and require a 50% deposit for all group/couples packages. We require a $25 deposit to book online starting 8/14/22 to hold all appointments booked online. Make sure to click the button to save your COF at the same time you pay deposit to hold appointment so if you need to cancel we have the ability to refund the deposit. We require a COF for every service pre-booked. The deposit will go towards service payment at time of check out. It is non-refundable if you cancel within our 24 hour cancellation period. Full payment of spa services will be charged to COF if we receive 8 hours or less (no show), WE BOOK ON THE HOUR AND HALF HOUR SO PLEASE CHOOSE THOSE TIMES. IF YOU BOOK ON THE 15 OR 45 WE WILL ADJUST UP OR DOWN SO THAT THE THERAPIST DOES NOT HAVE TIME GAPS IN THEIR BOOKS. Please arrive 20-25 minutes before your scheduled appointment time to fill out paperwork and change into robe/slippers so you can start on time at scheduled appointment time. For your convenience we add 20% gratuity to all services and a $5 facility fee at time of purchase. Thank you for your patience during this time of transition.