We understand that sometimes schedule adjustments are necessary. However, we respectfully request a minimum 48-hour notification for cancellations, service changes, and/or reschedule an existing appointment. This allows us to inform clients on our waitlist of any availability and keep our Stylist’s schedules filled. Because your sessions are reserved for you, please adhere to our policy. Contact your Stylist directly through their direct booking line.
Due to scheduling commitments and our staff’s schedules, we may need to reschedule any appointment for which you are more than 10-minutes late.
CANCELLATIONS WITH LESS THAN 48-HOUR NOTICE
Cancellation notification is required two days before the scheduled appointment; otherwise, clients are responsible for 50% of the reserved time booked. This fee is due on or before your next scheduled appointment. Any deposit will be forfeited.
This fee is due within 48 hours of a missed appointment; otherwise, upcoming appointment(s) may be canceled and rescheduled when the payment is collected. All clients who missed appointments without the appropriate prior notice are responsible for 100% of the reserved time booked. Any deposit will be forfeited.
We ask that children only be in the salon while receiving a service. This is for the safety of your child and courtesy to other clients.
We guarantee our work. If you are not satisfied with a service, we ask that you contact your Stylist within a week of the original service date. Our redo policy does not cover a CHANGE in the style or color agreed upon during your consultation. However, our ultimate goal is to love your look, so never hesitate to call the salon with concerns.
We will happily accept returns or exchanges of purchase for Aveda products purchased at Pure Rituals.
We aim to serve our clients best. We encourage clients to visit any of our stylists at any time. If, for any reason, you would like to schedule an appointment with a different stylist than you usually see, please do so.
We respect your privacy and value your trust! All reports, records, and/or information provided will not be released to anyone except you, the client.
We love to show you off! Stylists’ may ask for your permission to snap your photo and sign a release form. This permits us to use your image for editorial trade, advertising, and any other purpose and in any manner and medium; and alter the same without restriction.
Stylists of Pure Rituals charge an individual hourly all-inclusive pricing. We are a gratuity-free salon. Our stylists schedule sessions of time, creating a more transparent experience.